Bluelight at TechSmart 2025
Supporting membership leaders to turn digital plans into real-world progress, offering practical tools, clarity, and insight to serve your members better and achieve lasting impact.
About TechSmart
TechSmart is one of the UK’s leading conferences for digital transformation in the not-for-profit and membership sectors.
Hosted by Hart Square, it brings together technology partners, membership professionals, and sector leaders for a full day of real-world insights, practical demos, and meaningful networking.
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Date: Thursday, 23 September 2025 Time: 9:30 AM – 5:00 PM Venue: Leonardo Royal Hotel London |
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10:15 – 10:45
Speaking Slot
Stream: Tech-Driven Change
77% Lower Attrition.
85% Less Admin.
How BDA and Bluelight rebuilt Member Trust
Behind the Metrics: The Messy, Measurable Journey to CRM Success
In this session, the British Dietetic Association and Bluelight share how they turned a high-risk, complaint-heavy CRM into a stable, integrated platform that now drives measurable improvements in retention, efficiency, confidence and trust.
Expect a grounded account of what wasn’t working, how integrations were handled (and why they’re often misunderstood), and the internal shifts that made lasting change possible.
About the Speakers
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Louise Pritchard
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Marios Chrysanthou
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11:20 - 11:50
Live Demo
What a Personalised Member Experience Looks Like
Dynamics + Umbraco in Action
Join us for a practical exploration of how Dynamics/BlueCRM and Umbraco work together to create personalised member experiences and reshape the way you engage, support, and retain your members through connected digital systems.
Let’s Talk at TechSmart
We will be at Stand B9 - please pop by to say hello!
Want to know more about Bluelight or see what’s possible for your NFP?
Book a chat with us at TechSmart or get in touch now.